Zoom + Zoom Phone Review for Small Business Owners

 Zoom isn’t just for video meetings. With Zoom Phone, you can unify your calls, chats, video, and business messaging in one app — making your communication simpler and more reliable.

Compare with Other VOIP Tools

What is Zoom + Zoom Phone?

Zoom is well known for its video conferencing, but Zoom Phone is its cloud-phone / VoIP add-on. With it, you can:

  • Make and receive business calls over the internet

  • Handle mobile + desktop + desk phones all in the same system

  • Use call recording, voicemail transcription, forwarding, etc.

So if you already use (or plan to use) Zoom Meetings, adding Zoom Phone means you don’t need a separate phone provider. Everything works together in one place.

Key Features

Unified Meetings, Phone & Chat in One App

Unified Meetings, Phone & Chat in One App

Call Transfer, Forwarding & Desk Phone Support

Move calls around: forward, redirect to another number, or use a physical desk phone.

Voicemail + Transcription

Missed call? You get a voicemail, and it’s transcribed so you can read it instead of listening.

Call Recording

Record calls when needed. Useful for training, disputes, keeping proof of conversations.

Integrations

Works with tools you already use like Salesforce. When a customer calls, you can see their CRM info.

Mobile & Desktop Support

Use Zoom Phone on your phone or computer. Makes working remotely or in field easier.

Flexible Deployment

Use your desk phone, softphone (on computer/app), or mobile. Option for different device types.

Zoom Meetings Strengths

→ Large group video calls (screen sharing, whiteboards, meeting recording)
→ Easy scheduling, breakout rooms, webinar / large audience support
→ Reliable audio/video quality even on moderate internet connections

AI & New Add-Ons (where available/planned)

→ Zoom’s “AI Companion” features (summaries, task suggestions, meeting transcripts) are being expanded. Times of India reports Zoom unveiling AI Companion 3.0. The Times of India
→ Virtual Agent (“digital receptionist” style) features are being introduced for certain markets for Zoom Phone. TechRadar

✅ Pros ⚠️ Cons

Pros (Why Businesses Like It):

✅ Combines meeting + phone + chat in one platform — less switching & confusion.
✅ You get strong video meeting tools — screen sharing, recording, breakout rooms.
✅ Voicemail transcription, call forwarding, desk phone support — makes it feel like a proper business phone system.
✅ Works across devices — phone, computer, desk phone.
✅ If you already use Zoom for meetings — Zoom Phone adds phone capabilities without needing a totally separate vendor.

Cons (What to Watch Out For):

❌ Advanced phone features (recording, integrations, etc.) are only in paid plans.
❌ Cloud storage for recordings/transcripts on lower plans is limited.
❌ If your business just needs basic phone lines (no video, meetings, etc.), Zoom might be more than you need — paying for features you won’t use
❌ Sometimes, support or customer service for phone-specific issues is less mature than core Zoom meetings.

Why Using Zoom + Zoom Phone is Important

  • You likely already use or know Zoom — adding phone makes things integrate smoother.

  • Better professionalism: business number, voicemail, forwarding → no missed calls.

  • One bill, one vendor. Less tech headaches.

  • As you grow, you’ll want features like recordings, transcripts, meeting history, integrations — Zoom scales.

  • Safer communication: features like secure audio, transcription, management tools reduce risk.

SaaSChooser’s Top 3 VOIP Picks (By Business Level)

Best for Small Businesses Needing Reliable All-Round Comms

For those who want strong phone, support, and reliability.

Best for Scaling Teams

Offers more enterprise-grade phone center features and automation as you grow.

Best if You Already Use Zoom Meetings

If Zoom Meetings is already your go-to, adding Zoom Phone gives you a unified experience without much extra onboarding.

VOIP Tools Comparison (Pricing & Reviews)

Tool Best For Starting Price Ease of Use Key Strengths Ratings (Avg.) Action
Nextiva
 Small businesses needing all-in-one reliability ~$18.95/user/mo ✅ Easy Excellent support, uptime, team collaboration ⭐⭐⭐⭐½ (4.7/5) Plans
RingCentral
 Scaling teams, advanced features ~$19.99/user/mo ⚠️ Moderate Scalable, rich integrations, enterprise-ready ⭐⭐⭐⭐½ (4.6/5) Plans
Zoom
 Teams already using Zoom ~$10/user/mo (add-on) ✅ Very Easy Seamless with Zoom meetings, low learning curve ⭐⭐⭐⭐½ (4.5/5) Plans
Vonage
 Flexible small-to-large businesses ~$19.99/user/mo 👍 Easy Customizable plans, integrations, reliable ⭐⭐⭐⭐¼ (4.4/5) Plans
MightyCall
 Solopreneurs, freelancers, small teams ~$15/user/mo ✅ Very Easy Budget-friendly, simple, professional phone numbers ⭐⭐⭐⭐¼ (4.3/5) Plans

Real Customer Reviews on RingCentral

“
We used Zoom for all our client video calls. When we added Zoom Phone, we finally got one business number everyone could call. The voicemail transcription is very helpful. The only thing I dislike is the cost when you need many lines.

Amanda R. – Dallas, TX
“
We used Zoom for all our client video calls. When we added Zoom Phone, we finally got one business number everyone could call. The voicemail transcription is very helpful. The only thing I dislike is the cost when you need many lines.

Michael Johnson – Seattle, WA
“
We used Zoom for all our client video calls. When we added Zoom Phone, we finally got one business number everyone could call. The voicemail transcription is very helpful. The only thing I dislike is the cost when you need many lines.

Priya Patel – Chicago, IL
“
We used Zoom for all our client video calls. When we added Zoom Phone, we finally got one business number everyone could call. The voicemail transcription is very helpful. The only thing I dislike is the cost when you need many lines.

Raj S. – Phoenix, AZ
“
We used Zoom for all our client video calls. When we added Zoom Phone, we finally got one business number everyone could call. The voicemail transcription is very helpful. The only thing I dislike is the cost when you need many lines.

Sarah P. – Los Angeles, CA
“
We used Zoom for all our client video calls. When we added Zoom Phone, we finally got one business number everyone could call. The voicemail transcription is very helpful. The only thing I dislike is the cost when you need many lines.

Jamal H. – New York, NY

Disclosure

We only recommend tools we’ve tested. Some links may be affiliate links—your price is the same.

👉 If you’re unsure which tool fits your business, NurturerAI can help you compare and give honest suggestions—at no cost.