VOIP & Communication for Small Businesses
Running a business without a reliable communication system is like running a store without a front door. Every missed call = lost revenue.
That’s why choosing the right VOIP & Communication software is essential for small and mid-sized businesses.
Why VOIP Matters
- Avoid dropped calls and unprofessional “personal phone numbers
- Get one platform for calls, SMS, and video meetings
- Scale seamlessly as your business grows
- Save money vs. traditional phone systems
Top VOIP & Communication Platforms
Why Choose: Easy to set up, excellent customer support, reliable uptime
Pricing: From ~$18.95/user/month
Rating: 4.7/5
Why Choose: Extremely scalable, powerful integrations, great for mid-sized companies
Pricing: From ~$19.99/user/month
Rating: 4.6/5
Why Choose: Seamless experience, minimal learning curve
Pricing: From ~$10/user/month
Rating: 4.5/5
Why Choose: Customizable plans, works well for small-to-large businesses
Pricing: From ~$19.99/user/month
Rating: 4.4/5
Why Choose: Perfect for freelancers or very small teams
Pricing: From ~$15/user/month
Rating: 4.3/5
SaaSChooser’s Top 3 Recommendations
If you’re not sure where to start, here’s how we break it down:
RingCentral → Best All-in-One for Growth
Why Choose: Proven platform, scalable, integrates with top CRMs.
Headache Avoided: No more switching between apps for calling, texting, and meetings.
Nextiva → Best Support & Ease of Use
Why Choose: Affordable and beginner-friendly with world-class support.
Headache Avoided: Tech overwhelm and poor onboarding issues vanish.
Zoom → Best for Teams Already Using Zoom
Why Choose: Add business phone to your familiar Zoom platform.
Headache Avoided: No learning curve; everything happens in one app.
Comparison Table
| Tool | Best For | Starting Price | Rating (out of 5) | Action |
|---|---|---|---|---|
|
All-in-One for SMBs | $19.99/mo | ⭐⭐⭐⭐½ (4.5) | Try Now |
|
Simple + Best Support | $18.95/mo | ⭐⭐⭐⭐½ (4.6) | Try Now |
|
Remote Teams + Meetings | $10/mo | ⭐⭐⭐⭐ (4.4) | Try Now |
|
Sales & Support Teams | $30/mo | ⭐⭐⭐⭐ (4.3) | Try Now |
|
Startups & Small Teams | $15/mo | ⭐⭐⭐½ (3.8) | Try Now |
Which VOIP Tool Fits Your Business Size?
For Small Businesses (1–20 employees)
Highly sensitive to budget, user-friendliness, and minimizing setup headaches.
Best Recommendation: — Nextiva
Why It Works: Combines phone calls, SMS, and video in a single, intuitive platform.
Key Advantage: Known for superb customer support—ideal for non-technical teams.
Typical Price: Starts at approximately $18.95/user/month.
Alternative Option: — MightyCall
Why It’s Great: Very affordable and geared toward solopreneurs or very small teams.
Key Advantage: Streamlined setup and basic call features like toll-free numbers.
Typical Price: Starts around $15/user/month.
For Mid-sized Enterprises (20–200 employees or growing rapidly)
You need scalability, integration, and robust reliability to support growth.
Best Recommendation: — RingCentral
Why It Works: Offers everything—calling, team messaging, video calls, and more in one scalable platform.
Key Advantage: Powerful integrations with CRMs (like Salesforce, HubSpot) and a proven uptime track record.
Typical Starting Price: Around $19.99/user/month.
Alternative Option: — Zoom (with Zoom Phone)
Why It’s Still Solid: If your team already uses Zoom for meetings, adding Zoom Phone creates a seamless experience.
Key Advantage: Reduces training time since the user experience stays consistent.
Typical Starting Price: Around $10/user/month for the phone add-on.
Quick Decision Guide
| Business Size | Best Option | Why It’s Great | Price Range |
|---|---|---|---|
| Small Business (1–20 employees) |
|
Easy to use, excellent support | ~$18.95/user/month |
| Tight Budget or Solopreneur |
|
Affordable and simple VOIP solution | ~$15/user/month |
| Mid-sized Enterprise or Scaling Team (20–200) |
|
Full-featured and scalable | ~$19.99/user/month |
| Already Using Zoom for Meetings |
|
Seamless integration with Zoom | ~$10/user/month |
